Troubleshooting Tips
Forgot Username/Password
Enter your email address, then select NEXT. Select Forgot password? Select SEND INSTRUCTIONS TO RESET PASSWORD. You will soon receive reset instructions at your email address. From your email, select Reset Password. Type in your new password, then ...
Issue Submitting to a Call
As a first step, we recommend accessing the site using Google Chrome for the best experience. If you receive an error message when attempting to submit, follow these steps: Make sure you are submitting within the Call’s deadline. Verify that you have ...
Submission Access Restricted
Some Calls are only accessible to specific users or groups, depending on the configuration set by the administrator when the Call was created. If you're seeing a restricted access message, it's likely because the Call is not open to your user group ...