Withdraw a User's Claim

Withdraw a User's Claim

As an Administrator, you can remove/delete a successfully received claim for any program or any user when required. This change is effective immediately and cannot be undone, then the user will be able to re-submit a new claim for the same program. 

1.  Go to Education, and click the Claims tab from the top bar 

  1. To easily locate a specific claim, you can filter them by Item, Program, Claimer, Credit, and Claim Date.

  2. Once the claim has been located, click View

  3. On the Claim Detail page, locate the Actions section and click Withdraw

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  1. From the pop-up confirmation window, click Withdraw

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  1. You will receive the following message once done

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