As an Administrator, you'll have an Inbox for the call specific messages/notifications. When there's a pending/unseen message or notification, you will have a number alert next to the Inbox tab.
Here you can find the following type of notifications:
Reviewer Recusals
A Reviewer has recused to review a submission, from here you can confirm the Reviewer's name, a direct submission link, you can immediately reassign the submission to another review and confirm recusal.
Incoming Submission Transfer Request
When transferring a submission from one call to another, you are required to accept/decline this transfer from the Inbox.
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Reset a Call
By resetting the call, you are removing/deleting all data already received at that point. All submissions and reviews are deleted, as well as any review assignment, and all messages received on the Call inbox are also deleted. Call general settings, ...
Call Linking
When needed, you can link two or more calls to be able to transfer submissions between them. Please note, the submission form format needs to match exactly on ALL calls involved, and the Calls need to be Open/Released to be able to receive those ...
Review Your Inbox
Navigate to the Company Portal then select Inbox You are presented with your AWAITING RESPONSE, ACTIVE CONVERSATIONS, and CLOSED CONVERSATIONS
Delete Call
When no longer needed, you can delete a call altogether. Please note, this change is effective immediately and cannot be undone. Go to Calls, and click the call tile you want to delete Click the Settings tab, from the top bar Scroll down to the ...
Call Categories
You can create different categories to organize your calls based on the criteria of your choice. Once you create Categories for your Calls, you will see the Categories listed on the top-level Calls page. Create/ Assign Category to a Call From the ...